Goldtel Solutions - Voice Services Outage – Incident details

All serviced are observed to be restored for a period of more than 30 minutes. We thank you for your patience and apologise for the inconvenience caused.

Services are restored and we are currently busy monitoring until confirmed stable for at least 30 minutes. We apologise for the inconvenience caused.

Upstream vendor engineers are progressing with maintenance on the needed components. Vendor ETR still remains 02:30 to 04:30. We have escalated for further updates and will provide them were as they become available. We apologise for the inconvenience caused.

Upstream vendor engineers still attending. We have further escalated the issue for better resolution information and will update as soon as received. We apologise for the inconvenience caused.

Upstream vendor engineers are still busy with line card replacements on the affected components which is causing delays to the restoration. Vendor ETR provided a time of 04:30, but we expect it to be concluded much sooner. We apologise for the inconvenience caused and will keep providing updates here at 30 minute intervals until restored.

Upstream vendor engineers are continuing to work on the affected components and expect resolution soon. No specific ETR provided. We are however seeing progress as connectivity from some regions are intermittently restoring. We apologise for the inconvenience caused and will provide progress updates here again in 30 minute intervals.