Goldtel Solutions Status - Incident history

Planned maintenance:PBX01-JB1 and GTUC1 - Feature Upgrades

Sun, 23 Aug 2026 20:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

Aug 23, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 21, 15:35:12 GMT+0
Identified - Dear Goldtel Customer, Please be advised that Goldtel will be performing essential feature upgrades on the platform supporting **PBX01-JB1** and **GTUC1**. This planned maintenance is designed to enhance platform performance, ensure high availability, and support future service deployments. **Service Impact** A temporary interruption to PBX01-JB1 and GTUC1 services is expected during the maintenance window. Our engineering team will work to complete the upgrades and restore full functionality as quickly and safely as possible. Extensive functional checks and monitoring will be conducted prior to closing the maintenance window. If any issues arise or if the work cannot be safely completed within the designated time frame, we will execute our standard recovery procedures and post real-time updates to our status page: . **Maintenance Details** * **Reference:** Maintenance – PBX01-JB1 and GTUC1 * **Date:** August 23, 2026 * **Time:** 10:00 PM – 11:00 PM SAST * **Affected Services:** PBX01-JB1, GTUC1, and all dependent services * **Customer Action Required:** None Thank you for your understanding and cooperation as we work to improve our services. Kind regards, **Goldtel Technical Support** Email: [support@goldtel.co.za](mailto:noc@goldtel.co.za) Phone: 087 630 4357.

Aug 23, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Planned maintenance:PBX01-JB1

Fri, 7 Aug 2026 19:00:00 +0000

Type: Maintenance

Duration: 1 hour and 21 minutes

Affected Components: ,

Aug 7, 13:08:53 GMT+0
Identified - Dear Goldtel Customers, Goldtel will perform important maintenance to the platform supporting PBX01-JB1 in response to a vendor advisory. The work is intended to maintain platform performance, availability, and ongoing supportability. A temporary interruption to PBX01-JB1 is expected during part of the windows. Goldtel will work to restore and validate the affected functions as quickly and safely as possible. We will perform functional checks and monitor the platform before the changes are closed. If the work cannot be completed safely within the approved windows, we will follow the approved recovery procedure and publish an update at . If the windows must be changed, we will notify you as soon as practical. **Approved Maintenance Details** * **Reference:** Maintenance - PBX01-JB1 * **Customer Action:** No action required **1\. PBX01-JB1 Maintenance** * **Date:** 2026-08-07 * **Start Time:** 9:00 PM SAST * **Planned End:** 12:00: PM SAST * **Affected Service:** PBX01-JB1 and all services running on it Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304357.

Aug 7, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 20:20:59 GMT+0
Completed - Dear Goldtel Customers, This is a completion notice to inform you that the scheduled maintenance for the platforms supporting PBX01-JB1 has been successfully concluded. All required tasks, functional checks, and post-maintenance monitoring have been completed across both environments. The platforms have been fully validated, and normal service has been restored. ### **Completed Maintenance Details** * **Reference:** Maintenance - PBX01-JB1 * **Completion Date:** 2026-08-07 * **Status:** Resolved / Services Normal 1. PBX01-JB1 **Maintenance** * **Window:** 2026-08-07 (09:00 PM 12:00 PM SAST) * **Status:** Completed successfully We will continue to monitor platform performance closely. For any ongoing status reports or future notices, please visit . Thank you for your patience and cooperation during this maintenance window. Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304357.

Planned maintenance:GTUC1

Thu, 6 Aug 2026 19:00:00 +0000

Type: Maintenance

Duration: 57 minutes

Affected Components: ,

Aug 6, 14:18:12 GMT+0
Identified - Dear Goldtel Customers, Goldtel will perform important maintenance to the platform supporting GTUC1 in response to a vendor advisory. The work is intended to maintain platform performance, availability, and ongoing supportability. A temporary interruption to GTUC1 is expected during part of the windows. Goldtel will work to restore and validate the affected functions as quickly and safely as possible. We will perform functional checks and monitor the platform before the changes are closed. If the work cannot be completed safely within the approved windows, we will follow the approved recovery procedure and publish an update at . If the windows must be changed, we will notify you as soon as practical. **Approved Maintenance Details** * **Reference:** Maintenance - GTUC1 * **Customer Action:** No action required **1\. GTUC 1 Maintenance** * **Date:** 2026-08-06 * **Start Time:** 9:00 PM SAST * **Planned End:** 12:00: PM SAST * **Affected Service:** GTUC1 and all services running on it Kind regards, **Goldtel Technical Support** [support@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304356.

Aug 6, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 6, 19:56:45 GMT+0
Completed - Dear Goldtel Customers, This is a completion notice to inform you that the scheduled maintenance for the platforms supporting GTUC1 has been successfully concluded. All required tasks, functional checks, and post-maintenance monitoring have been completed across both environments. The platforms have been fully validated, and normal service has been restored. ### **Completed Maintenance Details** * **Reference:** Maintenance - GTUC1 * **Completion Date:** 2026-08-06 * **Status:** Resolved / Services Normal 1. GTUC1 **Maintenance** * **Window:** 2026-08-06 (09:00 PM 12:00 PM SAST) * **Status:** Completed successfully We will continue to monitor platform performance closely. For any ongoing status reports or future notices, please visit . Thank you for your patience and cooperation during this maintenance window. Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304357.

Planned maintenance:GTPBX 2

Thu, 6 Aug 2026 02:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: ,

Aug 6, 01:54:53 GMT+0
Identified - Dear Goldtel Customers, Goldtel will perform important maintenance to the platform supporting GTPBX in response to a vendor advisory. The work is intended to maintain platform performance, availability, and ongoing supportability. A temporary interruption to GTPBX 2 is expected during part of the windows. Goldtel will work to restore and validate the affected functions as quickly and safely as possible. We will perform functional checks and monitor the platform before the changes are closed. If the work cannot be completed safely within the approved windows, we will follow the approved recovery procedure and publish an update at . If the windows must be changed, we will notify you as soon as practical. **Approved Maintenance Details** * **Reference:** Maintenance - GTPBX 2 * **Customer Action:** No action required **1\. GTPBX 2 Maintenance** * **Date:** 2026-08-06 * **Start Time:** 04:00 AM SAST * **Planned End:** 06:00: AM SAST * **Affected Service:** GTPBX 2 and all services running on it Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304356.

Aug 6, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 6, 02:30:12 GMT+0
Completed - Dear Goldtel Customers, This is a completion notice to inform you that the scheduled maintenance for the platforms supporting GTPBX 2 has been successfully concluded. All required tasks, functional checks, and post-maintenance monitoring have been completed across both environments. The platforms have been fully validated, and normal service has been restored. ### **Completed Maintenance Details** * **Reference:** Maintenance - GTPBX 2 * **Completion Date:** 2026-08-06 * **Status:** Resolved / Services Normal **1\. GTPBX 2 Maintenance** * **Window:** 2026-08-06 (04:00 AM – 06:00:00 AM SAST) * **Status:** Completed successfully We will continue to monitor platform performance closely. For any ongoing status reports or future notices, please visit . Thank you for your patience and cooperation during this maintenance window. Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304356.

Planned maintenance:GTPBX 1 and GTPBX0

Thu, 6 Aug 2026 01:00:00 +0000

Type: Maintenance

Duration: 51 minutes

Affected Components: ,

Aug 6, 01:00:00 GMT+0
Identified - Dear Goldtel Customers, Goldtel will perform important maintenance to the platform supporting GTPBX in response to a vendor advisory. The work is intended to maintain platform performance, availability, and ongoing supportability. A temporary interruption to GTPBX is expected during part of the windows. Goldtel will work to restore and validate the affected functions as quickly and safely as possible. We will perform functional checks and monitor the platform before the changes are closed. If the work cannot be completed safely within the approved windows, we will follow the approved recovery procedure and publish an update at . If the windows must be changed, we will notify you as soon as practical. **Approved Maintenance Details** * **Reference:** Maintenance - GTPBX 1 and GTPBX 0 * **Customer Action:** No action required **1\. GTPBX 1 Maintenance** * **Date:** 2026-08-05 * **Start Time:** 02:45 AM SAST * **Planned End:** 03:45: AM SAST _(Midnight)_ * **Affected Service:** GTPBX 1 and all services running on it **2\. GTPBX 0 Maintenance** * **Date:** 2026-08-06 * **Start Time:** 03:00 AM SAST * **Planned End:** 05:00 AM SAST (2026-08-06) * **Affected Service:** GTPBX 0 and all services running on it Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304356.

Aug 6, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 6, 01:51:21 GMT+0
Completed - Dear Goldtel Customers, This is a completion notice to inform you that the scheduled maintenance for the platforms supporting GTPBX has been successfully concluded. All required tasks, functional checks, and post-maintenance monitoring have been completed across both environments. The platforms have been fully validated, and normal service has been restored. ### **Completed Maintenance Details** * **Reference:** Maintenance - GTPBX 1 and GTPBX 0 * **Completion Date:** 2026-08-06 * **Status:** Resolved / Services Normal **1\. GTPBX 1 Maintenance** * **Window:** 2026-08-06 (02:45 AM – 03:45:00 AM SAST) * **Status:** Completed successfully **2\. GTPBX 0 Maintenance** * **Window:** 2026-08-06 (03:00 PM – 03:50 AM SAST) * **Status:** Completed successfully We will continue to monitor platform performance closely. For any ongoing status reports or future notices, please visit . Thank you for your patience and cooperation during this maintenance window. Kind regards, **Goldtel Technical Support** [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304356.

Planned maintenance:GTPBX1

Tue, 4 Aug 2026 19:00:00 +0000

Type: Maintenance

Duration: 2 hours and 20 minutes

Affected Components: ,

Aug 4, 16:45:47 GMT+0
Identified - Dear Goldtel Customers We will perform important maintenance to the platform supporting GTPBX in response to a vendor advisory.The work is intended to maintain platform performance, availability, and ongoing supportability. A temporary interruption to GTPBX1 is expected during part of the window. Goldtel will work to restore and validate the affected functions as quickly and safely as possible. We will perform functional checks and monitor the platform before the change is closed. If the work cannot be completed safely within the approved window, we will follow the approved recovery procedure and publish an update at . If the window must be changed, we will notify you as soon as practical. The approved maintenance details are: Reference: Maintenance - GTPBX1 Date: 2026-08-04 Start: 9:00pm SAST Planned end: 12:00 pm SAST Time frame:3 hours Affected service: Goldtel GTPBX1 Expected impact: All service running on Goldtel GTPBX1 Customer action: No action required Kind regards Goldtel Technical Support [noc@goldtel.co.za](mailto:noc@goldtel.co.za) 0876304356.

Aug 4, 19:00:01 GMT+0
Identified - The planned maintenance for GTPBX1 started at 9:00PM SAST. Expected impact: GTPBX1 services. Goldtel is monitoring the work and will provide a further update by 10:00PM SAST. Reference: Maintenance:GTPBX1.

Aug 4, 20:06:37 GMT+0
Identified - The planned maintenance for GTPBX1 that started at 9:00PM SAST. Expected impact: GTPBX1 services. We are still actively working on required services and monitoring the work and will provide a further update by 11:00PM SAST. Reference: Maintenance:GTPBX1.

Aug 4, 21:19:33 GMT+0
Completed - The planned technical work for GTPBX1 was successfully completed at **22:00 SAST**. Services are currently stable, final validations are underway, and our team is actively monitoring the environment. Should you encounter any abnormalities, please reach out to our support desk at [**support@goldtel.co.za**](mailto:support@goldtel.co.za) or **087 630 4357**..

Scheduled Maintenance - CPT Primary Core

Fri, 22 May 2026 22:00:00 +0000

Type: Maintenance

Duration: 1 day, 5 hours and 47 minutes

Affected Components:

May 22, 22:00:00 GMT+0
Identified - We are planning to do urgent Maintenance on the Primary CPT core router starting at Midnight tonight. Work window is planned to be 1 hour..

May 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 22, 22:29:46 GMT+0
Completed - Maintenance has completed successfully..

Goldtel Voice Services.

Tue, 27 Jan 2026 09:45:00 +0000

Type: Incident

Duration: 4 hours and 41 minutes

Affected Components:

Jan 27, 09:45:00 GMT+0
Investigating - We are currently investigating an issue involving high packet loss on our vendor’s network routed toward South Africa. This is causing delays in device registrations and may intermittently affect voice service quality. Our team is working closely with the provider to resolve this, and we will provide further updates as they become available..

Jan 27, 10:31:32 GMT+0
Identified - We are continuing to work on a fix for this incident.Once we have feedback it will be provided..

Jan 27, 11:04:18 GMT+0
Identified - We are continuing to work with the vendor in order to get this matter resolved. Updates to follow.

Jan 27, 12:01:52 GMT+0
Identified - Issue is still being investigated.Currently still experiencing packet loss through the Vendor network.

Jan 27, 12:40:21 GMT+0
Monitoring - Vendor network is currently recovering.We are still actively working with them and also monitoring performances. .

Jan 27, 14:25:51 GMT+0
Resolved - This incident has been resolved and all traffic is running in optimal state. We are waiting on RFO and will be shared once available.

Registration Delay

Tue, 2 Dec 2025 13:00:59 +0000

Type: Incident

Duration: 1 hour and 51 minutes

Affected Components:

Dec 2, 13:00:59 GMT+0
Investigating - We are currently experiencing a delay in registrations towards our server which is temporarily effecting voice services. We are investigating this incident..

Dec 2, 14:29:36 GMT+0
Monitoring - We have noticed improvements and are currently monitoring results..

Dec 2, 14:51:52 GMT+0
Resolved - This incident has been resolved..

Intermittent Call (Inbound and outbound) failing

Wed, 5 Nov 2025 05:48:47 +0000

Type: Incident

Duration: 3 hours and 5 minutes

Affected Components:

Nov 5, 05:48:47 GMT+0
Identified - We are currently experiencing an intermittent service degradation resulting in the failure of some inbound and outbound calls. This issue was first detected early this morning and has escalated with increased traffic. Our Interconnect partner has confirmed the issue and is investigating with high priority alongside their vendors. This problem is reported to be affecting multiple call providers, not just us. We will provide an update as soon as more information is available..

Nov 5, 06:02:12 GMT+0
Identified - The intermittent call failures previously reported are beginning to resolve, and calls are now starting to flow. However, we are currently still seeing a intermittent issue: a delay in call setup. Outbound calls, in particular, may take longer than normal before ringing through to external providers. Our team is actively monitoring the situation and continuing to work closely with our Interconnect partner to resolve this setup delay completely. We appreciate your patience as we work to restore full service stability..

Nov 5, 06:17:55 GMT+0
Identified - More updates from our vendor We are currently experiencing intermittent failures affecting VoIS National Inbound Calls (Affecting approximately 1 out of every 5 calls). Service Impact: Clients are intermittently unable to receive inbound calls. Cause Identified: The root cause has been identified as a call authorisation failure. Current Status: Investigating. Interconnect and Vendor engineers are actively engaged in troubleshooting and resolution efforts. We will provide the next update as soon as more information on the resolution timeline is available..

Nov 5, 07:04:12 GMT+0
Identified - Our Interconnect team is still actively investigating this matter and working directly with vendors toward a resolution..

Nov 5, 07:32:30 GMT+0
Monitoring - We are pleased to report that service has begun to restore and is moving toward full operational status. We continue to actively monitoring this situation to ensure stability and confirm complete resolution of the VoIS National calls failures. Update on full restore will follow soon. .

Nov 5, 08:53:35 GMT+0
Resolved - This serves as a confirmation that the affecting VoIS National Calls issue has been resolved. The issue causing intermittent call authorization failures and delays has been fixed, and full service stability has been restored..

Registration delay

Wed, 3 Sep 2025 11:38:16 +0000

Type: Incident

Duration: 49 minutes

Affected Components:

Sep 3, 12:12:24 GMT+0
Monitoring - We implemented a fix and registrations is looking responsive.W are currently monitoring the result..

Sep 3, 11:38:16 GMT+0
Investigating - We are currently experiencing a delay in registrations towards our server which is affection Voice services temporarily Currently investigating this incident..

Sep 3, 12:27:05 GMT+0
Resolved - This incident with delayed registrations has been resolved and all service is running in a optimal state. .

Intermittent Incoming and Outgoing Call Failures - Busy investigating

Wed, 13 Aug 2025 10:15:56 +0000

Type: Incident

Duration: 3 hours and 34 minutes

Affected Components:

Aug 13, 10:15:56 GMT+0
Identified - The issue has been identified as an upstream interconnect issue affecting three of our points of presence and has been escalated with the upstream engineers. We are actively in contact with upstream engineers that are attending..

Aug 13, 11:21:51 GMT+0
Identified - Upstream engineers have escalated the issue to their equipment vendor and are continuing to work on a fix for this incident..

Aug 13, 12:30:42 GMT+0
Identified - Some improvement has been observed in some sectors of the network, but upstream engineers are still working with their vendor to completely resolve the issue. We are actively engaging with the upstream engineers to make sure the issue is resolved as soon as possible. We apologise for the inconvenience caused..

Aug 13, 13:17:31 GMT+0
Monitoring - Upstream engineers and vendor have implemented a fix and we are currently observing all services to be fully restored. We will continue monitoring the result. We apologise for the inconvenience caused..

Aug 13, 13:49:38 GMT+0
Resolved - This incident has been resolved. We apologise for any inconvenience caused and sincerely thank you for your patience during this issue. If you are experiencing any further issues, please report them to our Helpdesk at [support@goldtel.co.za](mailto:support@goldtel.co.za) or 087 630 HELP(4357)..

Goldtel Voice Services - Registration

Thu, 5 Jun 2025 09:15:21 +0000

Type: Incident

Duration: 42 minutes

Affected Components:

Jun 5, 09:15:21 GMT+0
Investigating - We are currently experiencing an issue where registrations to our SIP server fails, impacting both inbound and outbound calls and causing service disruptions for customers. We are busy investigating and will provide update soon..

Jun 5, 09:41:04 GMT+0
Investigating - We are still investigating this matter to get this matter resolved. Update will be provided as soon as possible..

Jun 5, 09:57:07 GMT+0
Resolved - We have successfully restored all services and are actively monitoring the systems to ensure continued stability. We are also reviewing system logs to identify the root cause of the issue and implement a permanent fix to prevent future occurrences. .

Goldtel Voice Services

Fri, 7 Mar 2025 06:10:00 +0000

Type: Incident

Duration: 2 hours and 25 minutes

Affected Components:

Mar 7, 08:34:49 GMT+0
Resolved - ### **Resolution:2025-03-07 at 09:38** The necessary actions were taken to restore SIP registrations and call functionality. Additionally, preventive measures have been implemented to mitigate future occurrences. We are continuously monitoring the SIP server's performance and call traffic to ensure stability..

Mar 7, 06:10:00 GMT+0
Identified - On 2025-03-07 at 08:10 an issue occurred where registrations to our SIP server failed, impacting both inbound and outbound calls and causing service disruptions for customers. ### **Impact:** * Users were unable to register with the SIP server. * Inbound calls failed to connect due to registration issues. * Outbound calls could not be initiated as authentication messages required for registration were not received..

Johannesburg Main IPT(Main routing) - Down

Thu, 28 Nov 2024 11:30:49 +0000

Type: Incident

Duration: 4 hours and 4 minutes

Affected Components:

Nov 28, 11:30:49 GMT+0
Identified - We are currently experiencing an issue affecting a primary route in the Johannesburg region. Please be assured that this matter has been reported and escalated. We are actively engaging with the relevant vendor to resolve the issue as quickly as possible. We appreciate your patience and understanding as we work to restore normal service. Further updates will be shared as they become available..

Nov 28, 12:06:57 GMT+0
Identified - This matter has escalated further and in constant communication with the vendors in order to get this matter resolved..

Nov 28, 12:56:13 GMT+0
Identified - We are continuing to work on a fix for this incident.I will provide more details information on this matter once its received..

Nov 28, 14:17:05 GMT+0
Identified - We are continuing to work on a fix for this incident.We are currently still busy with vendor in order to get this matter resolved..

Nov 28, 15:34:27 GMT+0
Resolved - This incident has been resolved..

Comsol Layer 2 - Cape town region

Mon, 14 Oct 2024 03:48:24 +0000

Type: Incident

Duration: 48 minutes

Affected Components:

Oct 14, 03:48:24 GMT+0
Identified - Our main Comsol NNI in Teraco CT1 that supplies the Cape Town region with layer 2 Comsol services had maintenance work done from 11:00 last night till 08:00 this morning however link has not restored yet. I am working with their engineering and provisioning team to get this service up and will update as soon as I receive any feedback regarding this..

Oct 14, 04:36:13 GMT+0
Resolved - Comsol has completed their maintenance on the Cape town region.All services has been restored..

DNS-Filtering Daily Reports Incomplete

Tue, 8 Oct 2024 05:41:10 +0000

Type: Incident

Duration: 4 hours and 23 minutes

Affected Components:

Oct 8, 10:03:48 GMT+0
Resolved - Upstream API issue resolved and daily reports have been sent out again with the correct information. We apologise for any inconvenience caused..

Oct 8, 05:41:10 GMT+0
Identified - DNS Filtering daily reports this morning showed no usage information. Note that this does not affect the actual DNS Filtering service and is only related to the daily reporting. We have identified the affected upstream API causing the issue and have raised it with the vendor. Once resolved we will resend all active user reports for today. We apologise for any inconvenience caused..

Voice Services Outage

Thu, 5 Sep 2024 21:15:00 +0000

Type: Incident

Duration: 3 hours and 51 minutes

Affected Components: ,

Sep 5, 21:15:00 GMT+0
Identified - We are currently experiencing an outage affecting voice services to the Gallo Manor datacenter. It has been identified as an upstream data switch maintenance that is affecting services to the datacenter. Upstream vendor engineers are busy attending to the problem. We are actively engaging with upstream vendor engineers for resolution. We apologise for any inconvenience caused and will update the issue here at hourly intervals..

Sep 5, 22:18:32 GMT+0
Identified - Upstream vendor engineers are continuing to work on the affected components and expect resolution soon. No specific ETR provided. We are however seeing progress as connectivity from some regions are intermittently restoring. We apologise for the inconvenience caused and will provide progress updates here again in 30 minute intervals..

Sep 5, 22:53:25 GMT+0
Identified - Upstream vendor engineers are still busy with line card replacements on the affected components which is causing delays to the restoration. Vendor ETR provided a time of 04:30, but we expect it to be concluded much sooner. We apologise for the inconvenience caused and will keep providing updates here at 30 minute intervals until restored..

Sep 5, 23:18:29 GMT+0
Identified - Upstream vendor engineers still attending. We have further escalated the issue for better resolution information and will update as soon as received. We apologise for the inconvenience caused..

Sep 5, 23:50:10 GMT+0
Identified - Upstream vendor engineers are progressing with maintenance on the needed components. Vendor ETR still remains 02:30 to 04:30\. We have escalated for further updates and will provide them were as they become available. We apologise for the inconvenience caused..

Sep 6, 00:28:48 GMT+0
Monitoring - Services are restored and we are currently busy monitoring until confirmed stable for at least 30 minutes. We apologise for the inconvenience caused..

Sep 6, 01:06:14 GMT+0
Resolved - All serviced are observed to be restored for a period of more than 30 minutes. We thank you for your patience and apologise for the inconvenience caused..